General terms and conditions of purchase

Terms and conditions set out here define the procedure for ordering, payment, delivery, refund and reclamation as well as general terms of business when purchasing boat tickets online for the route Rijeka-Krk-Lopar(Rab)-Novalja(Pag)-Zadar and vice versa at https://gv-zadar.com.

The seller here is G&V LINE IADERA D.O.O. and the buyer is a visitor of these sites who fills in an electronic order and makes a debit/credit card payment.

Seller information

G&V Line Iadera d.o.o. for maritime affairs, tourism, trade and services

  • Poljana Natka Nodila 7, 23 000 Zadar, Hrvatska
  • General manager: Dražen Montana
  • TIN: 16518780172
  • IN: 4145305
  • LEN: 060306825
  • Core capital: 42.000,00 kn
  • IBAN : HR8124070001100558558
  • e-mail: info@gv-zadar.hr
  • Phone: +385 23 250 733

Offer

At the web shop https://gv-zadar.com you can purchase boat tickets for the route Rijeka-Krk-Lopar(Rab)-Novalja(Pag)-Zadar and vice versa.

Prices for catamaran tickets for the route Rijeka-Krk-Lopar(Rab)-Novalja(Pag)-Zadar in 2019

 

Polazište Destinacija Cijena
Rijeka Krk 80,00 kn
Rijeka Lopar (Rab) 100,00 kn
Rijeka Novalja (Pag) 130,00 kn
Rijeka Zadar 190,00 kn
Krk Lopar (Rab) 50,00 kn
Krk Novalja (Pag) 100,00 kn
Krk Zadar 150,00 kn
Lopar (Rab) Novalja (Pag) 80,00 kn
Lopar (Rab) Zadar 130,00 kn
Novalja (Pag) Zadar 100,00 kn

The price is equal in both directions.

BOOKING AND PAYMENT PROCEDURES

There are 4 easy steps to make:

  1. Choose your starting point and your destination, date and time of your journey and number of passengers
  2. Confirm your choice and enter your e-mail to receive your online ticket and a receipt
  3. Place your payment via Payment gateway from CorvusPay
  4. At your e-mail address you will receive the receipt and the tickets which you then need to print out and have in your possession when boarding

This electronic ticket is free of delivery charges.

If the buyer does not receive the invoice and the tickets to his/her e-mail address at the expected time, the buyer should inform the seller via e-mail at info@gv-zadar.hr for subsequent delivery of the tickets to the electronic e-mail address of the buyer.

Once tickets have been purchased, it is final and there are no options for later order changes.

PAYMENT  METHODS

Ordered products or services can be paid online with one of the following debit/credit cards: MasterCard®, Maestro®, Visa.

Card acceptance logo

Security program logos

All prices are quoted in Croatian Kuna (kn).

Currency conversion

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

RETURNS AND COMPLAINTS

All complaints and the right to returns shall be exercised in accordance with the Regulation on the Rights of Passengers in Maritime and Inland Navigation.

Full refund of the ticket value is granted only in case of departure delay of the journey for which the tickets have been purchased. The delay can be caused by technical problems on the ship or by poor weather conditions.

If there are grounds for a refund, the money will be transferred back to the original payment account within 30 days.

Seller is not responsible for errors caused by the buyer, and those will not be considered as grounds for full refund. Errors caused by the customer include: wrongly selected date or time of journey, wrongly selected destination and wrongly selected ticket amount.

The tickets purchased by mistake can be returned with a 50% fee deduction on the full ticket price, if  the request for refund is made at least 48 hours before the chosen journey commence.

Refund procedure

  1. Contact your seller by sending an e-mail at info@gv-zadar.hr with following information: name and surname of the buyer, invoice number, order number, direction, date and time of departure and the phone contact.
  2. The seller will contact you related to your problem within 3 working days.
  3. Should the refund grounds prove valid, money will be transferred to your card  account. This could take up to one month.

Jurisdiction of the court

If the customer is dissatisfied with the decision of the reclamation procedure by https://gv-zadar.com, he has the right to a judicial arbitration and the case shall be submitted to the jurisdiction of the competent court in Zadar.

Privacy and data collection policy

About our data protection policy you can get information here.

GENERAL

G&V LINE IADERA D.O.O reserves the right to change terms and conditions. The buyer is responsible for the accuracy and completeness of the entered information when purchasing services provided by https://gv-zadar.com.

The buyer / visitor agrees not to make unauthorized copies of the purchased boat tickets.

The web shop is not responsible for any costs incurred when accessing our sites. In the event of a problem, please report it to info@gv-zadar.hr, so we could resolve it as quickly as possible.